These General Terms & Conditions (GTC) apply to all orders placed on the website www.ledarc.com. The applicable GTC are those in force on the day of the validation of the order, and constitute the contract which binds the customer and Ledarc. The Customer declares that he has full legal capacity to enter into this contract.
ARTICLE 2 : PRICES
Prices displayed on the web shop are in Euros with VAT. The prices indicated on the product pages are the only ones valid in case of litigation. The prices of Ledarc are valid during the only duration of their visibility on the site.
ARTICLE 3 : VALIDATION OF ORDERS
(1) The click made at the end of the order process, represents an irrevocable commitment on the part of the customer towards the purchase made.
(2) The purchase contract will be effective after written confirmation of the order or upon delivery. In the case of an unforeseen out of stock for an item - more than 7 days, the Customer will be notified immediately, to enable him to cancel his order and obtain immediate and full refund of sums already paid.
(3) Ledarc is not subject to the obligation to process an order of a fraudulent nature.
(4) Ledarc reserves the right to refuse to make a delivery or to honour an order from a Customer who has not totally or partially paid a previous order or with whom a payment dispute is being administered.
(5) The said order refers to the products presented or described on www.ledarc.com. The images on the web shop are not contractual.
ARTICLE 4 : PAYMENT TERMS
The payment is made in the conditions provided during the order. All purchases are payable 'on order' when ordering. The Customer may pay only by Paypal, Amazon Pay or bank transfer.
ARTICLE 5 : DELIVERY
Delivery is made to the address indicated by the customer when ordering. All announced deadlines are calculated in working days. The delivery date is calculated taking into account the preparation and shipping times to which is added the delivery time of the carrier.
ARTICLE 6 : RECLAMATION
Ledarc takes the greatest care in the packaging of its products. In case of receipt of a damaged parcel, broken goods or in extreme cases missing goods, the buyer becomes owner as soon as the agreement of the parties on the thing and on the price, even if it has not been delivered, nor the price still paid. The goods therefore travel at the risk of the buyer or the consignee. The transporter of the goods is responsible for the proper transportation of the goods he takes charge of. He is therefore presumed responsible for damage or missing duly recorded at destination. In return he may limit the compensation he will pay to his client or exonerate, for example in cases of force majeure. In order to implicate the carrier for damage or delay in the delivery of the goods, it is important to have the right reflexes.
Open the package before signing the delivery note. If there is any damage or missing items, write down reservations on the delivery note. Attention, to be valid, the reserves must be complete, and precise. Avoid the vague formulas of the "damaged cardboard" (what to look for is what is in the box), "subject to unpacking" or "subject to proper operation", they have not no value.
Date your reservations. Make your name appear legibly, and write your reservations on all sheets of the delivery note. With valid reservations, the carrier will automatically be presumed responsible.
You forgot to make reservations? You can send them by registered letter within 3 days of receipt of the goods.
ARTICLE 7 : FORCE MAJEURE
Ledarc can not be held responsible for the breach of the contract concluded, due to the occurrence of an event of force majeure. Regarding products purchased to meet business needs, Ledarc will incur no liability for any consequential damages as a result of this, business interruption, loss of profit, damages or costs, which may occur.
ARTICLE 8 : RIGHT TO RETRACT
You have a period of 14 working days (unless contradicted in the product pages) from the date of delivery of your order to return any item, without a predefined reason. The above return rights apply exclusively to individual orders. Conditions of exercise of the right of withdrawal: You can exercise your right of withdrawal to Ledarc by expressing your desire to retract without any ambiguity by email to: firstname.lastname@example.org (The Customer must first contact Ledarc to obtain a number from dossier for the return agreement: in the absence of prior agreement, any return will be refused). Application of the right of retraction: Do not apply to this possibility of retraction the personalized products at the request of the customer. Consequences of the right of withdrawal and refund: In the case of an effective cancellation, both parties must return the services received. All returns of goods must be made in its original packaging and in new condition does not prevent the re-marketing of the product. Ledarc reserves the right to apply a discount to the product if it is not re-marketable in the state (torn packaging, missing accessories, etc.). In the case of a product return, the costs of transport are the responsibility of the customer. In case of exercise of the right of withdrawal of 14 days upon receipt of the product by the customer, Ledarc will refund the sums paid.
ARTICLE 9 : DATA PROTECTION RESPONSIBILITY
Ledarc makes every effort to ensure the confidentiality and security of any data that may be seized or transmitted on its services, but can not be held responsible for any accidental deterioration, loss, or "hacking" that may occur despite all precautions implemented. The user of the service, whether subscribed or not, releases Ledarc from any prosecution and any claim for damages resulting from the loss and / or piracy of data.
ARTICLE 10 : APPLICABLE LAW
In the case of a contract with a client from the private sale, the competent court is that of the head office of Ledarc. All clauses appearing in these general terms & conditions, as well as all the operations of purchase and sale, will be subjected to the English law.
ARTICLE 11 : MEDIATION
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Ledarc adheres to the FEVAD e-Commerce Mediator Service (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue The Boétie - 75008 Paris - http://www.mediateurfevad.fr. After prior written consumer action vis-à-vis Ledarc, the Ombudsman Service can be seized for any consumer dispute whose settlement would not have succeeded.
Members acting as consumers may also use the online dispute resolution service proposed by the European Commission.